FAQ

Donna-entranceBEFORE YOUR VISIT:

How do I decide what treatments are best for me?
Our front desk personnel will be happy to recommend the services and treatments that are right for you. If you should need additional information, we will gladly schedule a consultation.

How do I make staff selections and changes?

When making your first appointment, we will schedule you with the operator best suited for your needs.  If you feel that you would like a different point of view or different price level, please inform the front desk manager and you can comfortably change.

Is there anything I need to know about booking my appointments?
We work very hard to honor our time commitments to our clients. Consequently, failure to arrive on time for your appointment creates a difficult situation for our staff and other clients. We kindly request that Spa guests arrive 10 minutes early to complete appropriate paperwork, and salon guests should arrive 5 minutes early. We require a 24-hour notice on cancellations. If you fail to appear on the day of your service or fail to cancel your appointment, a credit card will be required to guarantee your next appointment. Thank you in advance for your understanding and prompt arrival.

How far in advance should I book my appointments?

In order to guarantee the time and technician of your choice, we highly recommend that you pre-book your next appointment before you leave.  Evenings and Saturdays fill up the fastest but this is not a concern if you pre-book before leaving.

What do I do if I need to cancel my appointment?

Salon employees work on commission so please give us 24 to 48 hours notice whenever possible so that someone else has the opportunity for the time slot.  Appointments cannot be canceled online, please call us at 856-794-9200 and thank you for your understanding.

How can I be more comfortable during my spa service?

Ask your therapist to adjust pressure, lighting, music, placement of draping, or room temperature. Also, we suggest that you dress comfortably.

AFTER YOUR VISIT:

What type of payment does Utopia accept?

We accept cash, checks (with proper identification), Visa, MasterCard, and ATM cards.

Can I leave a gratuity?
Tipping is always left to the discretion of our clients. Most clients leave tips in envelopes provided when pleased with services received. Gift Certificates do not include gratuities.

Do you give refunds on products or services?

We do not issue monetary refunds, however, all of our products and services are 100% satisfaction guaranteed. If you are unhappy with a service you received, please allow us to correct the problem. If you are unhappy with the performance of a product you purchased, we will exchange it for a product that meets your needs.

Should I re-schedule my next appointment prior to leaving?
We strongly recommend that you schedule your next services appointment prior to leaving in order to get the operator and exact appointment you desire. Appointment cards are available for your convenience.

How can I give feedback regarding my visit?

Your feedback is welcomed and greatly appreciated, we need your feedback to be the best we can be.  You can always feel free to give verbal feedback to management, or you can fill out a “survey card” in the salon or on our website.

Can I book my appointments online?

At your first visit to Utopia, you will be given a login name and password.  On our website, be sure to take the tutorial on internet booking.  If you forget your password, it will be emailed to you at login.  If you have any questions or problems with your login name or password, please call 856-794-9200.